Shipping and Returns

Shipping

  • All our traps are handmade by us on our farm in North Yorkshire.  You should receive your order within a week, usually just a couple of days.  During peak times between January and March please allow up to two weeks for delivery.
  • We generally use APC carriers for all our UK deliveries, which do require a signature (Royal Mail for smaller orders).
  • If you would like to make any special delivery arrangements (i.e. to be left in a barn or garage, please telephone your request to 01756 770273).  If you’ve not received your goods 7 working days after placing your order please do contact us.

Returns

  • If you’re not totally happy with your purchase from us don’t worry.  Please give us a ring or drop us an email to sales@theflatpack.co.uk to let us know if you’re not happy.
  • If you are returning anything to us please retain the original box and packaging and send it back, don’t forget to get a proof of posting or consignment number from the carrier

Thank you!