Shipping, Returns and Policies

Shipping

  • *SUSPENDED* NEXT DAY DELIVERY ON STOCK ITEM ORDERS PLACED BEFORE 1PM.*
  • *During peak times we may need to suspend Next Day Delivery, especially between January and March please allow up to two weeks for delivery.
  • We generally use APC carriers for all our UK deliveries, which do require a signature (Royal Mail for smaller orders).
  • If you’re not going to be in when your order arrives we can ask the carrier to ‘leave safe’ or deliver to a neighbour. Please add instructions in the comments box when placing your order or telephone your request to 0758 4422372.  If you’ve not received your goods 7 working days after placing your order please do contact us.
  • Delivery charges: Small parcel £1.50, Medium parcel £3, Large parcel and multiples £8.20 (all prices include VAT) 

Returns

  • If you’re not totally happy with your purchase from us don’t worry.  Please give us a ring or drop us an email to sales@theflatpack.co.uk to let us know if you’re not happy.
  • If you are returning anything to us please retain the original box and packaging and send it back, don’t forget to get a proof of posting or consignment number from the carrier.

Privacy

The Flat Pack (Foxup) Ltd will not sell or pass on any of your information to third parties. We may use your e-mail information to send emails about The Flat Pack products that we think you would be interested in. We will only use your postal address to dispatch your order.

If you would not like to receive any promotional items, please e-mail us and we will take you off our mailing list. If you change any of your contact details but wish to hear about our new products please email us with your new contact details for us to amend.